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Independent booking service — not the official website of Dolmabahçe Palace or the Directorate of National Palaces.

Helpful answers

A few things to know.

Find answers about the independent service and preparing for your palace visit.

Ceremonial gate and landscaped gardens at Dolmabahçe Palace
Is this the official palace website?
No. Dolmabahçe Palace Heritage is an independent service operated by Apollo Trading UG. It is not affiliated with or endorsed by Dolmabahçe Palace or the Directorate of National Palaces.
Can I book online now?
Online booking is currently unavailable. For an existing request, contact booking@dohlmabahce-palace.org.
Is a payment confirmation an admission ticket?
No. Payment confirms receipt of a booking request. The official admission document is sent after successful procurement.
What happens if admission cannot be secured?
We will contact you about alternatives. No substitution is made without your approval. If no acceptable alternative is available, the amount paid is refunded to the original payment method.
Are service fees shown before payment?
The base ticket cost, service fee and final total are displayed before payment.
When will the admission document arrive?
It is emailed after successful procurement. A specific delivery deadline will be published before the site begins accepting bookings.
Where do I check opening and access information?
Use the Directorate of National Palaces for current opening conditions, permitted areas, visitor rules and temporary closures.
How do I ask about a booking?
Email booking@dohlmabahce-palace.org with your customer name, booking email address and order reference.